### Terms and Conditions
for the Sale of Admission Tickets, Guided Tours, and Other Services
## § 1 Subject and Scope
1. The operator, sole proprietor Michael Soltau (hereinafter referred to as the "Operator"), offers internet users the opportunity to purchase various types of admission tickets, book museum tours, and other services (hereinafter referred to as the "Service") online at www.synthesizermuseum.info.
2. These terms and conditions (hereinafter referred to as "T&Cs") govern the contractual relationship between individuals using the Service provided by the Operator (hereinafter referred to as "Users") and the Operator.
3. The Operator provides services to Users of the Service exclusively based on these T&Cs. Deviating provisions, particularly a User's general terms and conditions, shall only apply if the Operator explicitly agrees to them in written form.
4. These T&Cs apply solely to the Service and the contracts concluded through the use of this Service.
5. By using the Service, the User enters into a contract with:
**Sole Proprietor Michael Soltau**
Paul-Lincke-Ufer 8e
Doormanbüro
10997 Berlin
Tel.: +49 30 54840330
Email: office@synthesizermuseum.info
### In each individual case, these T&Cs become part of the concluded contract. Additional contact details, as well as any information regarding business registration, can be found in the Service's legal notice.
6. If the User has the opportunity to utilize services provided by third parties within the scope of the Service, the Operator acts solely as an intermediary. The use of such services is based on a separate contract between the User and the respective provider. The User will be informed of such a contract conclusion in a manner deemed appropriate by the Operator.
7. The User can access, print, download, or save these T&Cs at any time, including after the contract has been concluded, by using the "T&Cs" link available within the Service.
### § 2 Users
1. The use of the Service for commercial purposes or other business-related purposes is excluded and prohibited.
2. The right to use the Service is granted exclusively to individuals who, at the time of contract conclusion, are either of legal age and have full legal capacity or whose legal representatives have expressly consented to the use of the Service.
### § 3 Registration and Conclusion of Contract
1. In addition to using the Service, the User has the option to register for repeated use of the Service.
2. When using the Service, the User must complete all fields marked as mandatory fully and accurately.
3. The completion of the data fields must be performed personally by the User. Registration by third parties, including the use of commercial or non-commercial registration services, is not permitted.
4. When registering for repeated use of the Service, the User must choose a password. The password protects the User account from unauthorized use. A secure password must be used, consisting of at least six characters and including both letters and numbers.
5. By completing the registration process or filling in the required data fields during single use of the Service, the User expressly assures that:
a) all information provided during registration or use is truthful and complete,
b) they meet the requirements outlined in § 2 of these T&Cs,
c) they have acknowledged these T&Cs, including the right of withdrawal notice according to § 4.
6. Completing the registration process for repeated use of the Service does not establish a contractual relationship between the Operator and the User. Registration is solely for simplifying repeated use of the Service by the User.
7. By completing an order within the Service by clicking the "Place Order" button, the User submits a binding offer to purchase all services listed in the order summary.
8. A contract between the User and the Operator is concluded when the Operator accepts the offer. An acknowledgment of receipt of the User's offer does not constitute acceptance of the offer by the Operator, but it may be combined with a declaration of acceptance. Acceptance of the offer by the Operator may be explicit or implied, particularly by performing a fulfillment action, such as sending the ordered tickets.
9. The User has no right to demand the conclusion of a contract between the Operator and the User.
10. The registration process for repeated use may require the User to activate their access to the Service by sending a confirmation message, such as clicking on a link provided, after receiving acceptance of their offer.
### § 4 Right of Withdrawal
1. For contracts involving the sale of time-specific tickets, special events, or group tours, the User has no statutory right of withdrawal or return if the event is scheduled for a specific date or within a specific time window (see § 312b Abs. 3 Nr. 6 BGB). No voluntary right of withdrawal is granted.
2. If no goods or other products are sold within the scope of the Service, the right of withdrawal for goods deliveries does not apply.
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### § 5 Products, Prices, and Payment
1. The Operator offers admission tickets, group tours, and reservations for special events via the Service.
2. Admission tickets grant entry within a **30-minute time window** selected by the customer during the order process on a specific date. The duration of the visit to the exhibition is not time-restricted.
3. Discounted or free admission tickets are only valid when presented with the required proof for the corresponding discounts, as per the current price list.
4. All tours are subject to a maximum of 20 participants per booked session and must be booked at least 10 days in advance. Group tours are conducted by a qualified museum guide designated by the Operator, following a confirmed booking. The tour modalities indicated during the ordering process apply otherwise.
5. The prices for admission tickets and services offered via the Service include the applicable VAT as per the current legal provisions.
6. Images used to describe products are sample photos. They do not necessarily depict the article accurately and serve for illustration purposes only. The specific product description is definitive.
7. Payment by the User is limited to the payment methods offered within the Service. The Operator generally uses an external service provider (e.g., PayPal) for payment processing. Alongside these T&Cs, the general terms and conditions of the respective service provider apply to payment processing. If the service provider charges fees for payment processing, these are borne by the User.
8. If the Operator incurs chargeback fees, cancellation fees, or other costs due to the User's fault (e.g., insufficient account funds), the User must bear these costs. Additionally, the Operator charges a processing fee of €12.50 for each chargeback. The User retains the right to prove that no damage or significantly less damage occurred.
### § 6 Dispatch of Admission Tickets and Invoices
1. Admission tickets and invoices are sent exclusively by electronic means to the email address provided by the User during the order process.
2. Admission tickets and invoices for tours and other services sent electronically must be printed by the User and presented as proof of payment upon request before entering the respective event.
3. As no goods are delivered, provisions regarding delivery times or shipping costs do not apply.
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### § 7 Liability
1. The Operator’s liability for damages caused by intentional or grossly negligent behavior—particularly for personal injuries—is unlimited in accordance with statutory provisions. This also applies to damages caused by the Operator’s agents.
2. The Operator is liable for damages caused by slight negligence only if these result from a breach of essential contractual obligations. Such obligations are those whose fulfillment is necessary for the proper execution of the contract and upon which the User could reasonably rely. In such cases, liability is limited to the typically foreseeable damage. For damages resulting from delays, liability is further limited to 5% of the total price agreed upon in the respective contract. These exclusions and limitations of liability also apply to employees, staff, representatives, shareholders, members of governing bodies, and agents of the Operator in relation to their personal liability.
3. The Operator is not liable for the loss of access credentials to the Service or for their unauthorized use by third parties.
4. The Operator is liable for the loss of data resulting from the use of the Service only to the extent that such loss was unavoidable even with reasonable data backup measures by the User.
5. The Operator is not liable for the content of internet offerings that are directly or indirectly referenced via links.
6. The Operator is not liable for damages caused by a virus infection or spyware on the User’s internet access device. Liability in such cases is excluded if the User has not ensured that all incoming electronic messages are scanned using appropriate protection programs that are kept up to date with the latest technology.
### § 8 Data Protection
1. The Operator (sole proprietor Michael Soltau) collects, processes, and uses personal data of the User only insofar as permitted by applicable legal regulations, particularly data protection laws.
2. Personal data refers to individual details about the personal or material circumstances of the User. This includes, for example, name, address, email address, and bank account details. Additionally, certain technical information (e.g., IP address, browser type, access times) is automatically transmitted and processed via the User's internet access device.
3. The collection, processing, and use of personal data are carried out electronically and solely to the extent described here.
4. Personal data of the User is collected, processed, or used without explicit consent only insofar as necessary for fulfilling contractual obligations and billing purposes.
5. In operating the Service, the Operator may use payment providers (e.g., PayPal) and IT service providers. Personal data is shared only when required by law or for contract fulfillment.
6. If data is used for the demand-oriented development of the Service, communication with the User, or sending information about the services offered by the Operator, the User has the right to object to such use at any time.
7. The Operator will delete the User's personal data as soon as it is no longer required for the described purposes and no legal obligation to retain it exists.
8. Upon request, the Operator will provide the User with information about the personal data collected, processed, or used concerning them. Requests can be sent to the email address specified above.
9. Furthermore, the Operator expressly notes:
a) When using the Service, cookies may be stored on the User's internet access device. If these files are not automatically deleted after use, it is recommended to manually delete them regularly.
b) Complete security of transmitted data against unauthorized access by third parties cannot be guaranteed when transmitting data over open networks. The User is solely responsible for securing data transmitted over the internet unless the Operator uses specific encryption methods, which will be explicitly noted in individual cases.
10. By completing the relevant data fields, the User expressly consents to the storage of personal data collected in connection with the Service by the Operator, to the extent described above.
### § 9 Miscellaneous Provisions
1. The Operator reserves the right to amend these T&Cs at any time without providing reasons. Such amendments do not apply to contracts already concluded unless the User explicitly agrees to the changes.
2. The sole place of performance for delivery, service, and payment for contracts concluded as part of the Service is, unless explicitly agreed otherwise or dictated by mandatory legal provisions, **Berlin**.
3. The agreed place of jurisdiction for disputes with merchants, legal entities under public law, public special funds, and individuals residing or habitually staying abroad is **Berlin**.
4. The transfer of claims by the User against the Operator to third parties is excluded.
5. The User may offset claims by the Operator only with claims that are undisputed or legally established. The User may exercise a right of retention only if the counterclaim arises from the same legal relationship.
6. Communication between the Operator and the User regarding the Service is generally conducted via email. If the T&Cs require written form, electronic communication fulfills this requirement unless the T&Cs or other contractual agreements explicitly state otherwise.
7. Any changes to contractual agreements, including waivers of the requirement for written form, must be made in writing.
8. The contracts concluded based on these T&Cs and the resulting mutual claims are governed exclusively by the law of the Federal Republic of Germany, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and German international private law.
9. If any individual provisions of these T&Cs are or become invalid, this does not affect the validity of the remaining provisions.
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**Berlin, January 11, 2025**
**Sole Proprietor Michael Soltau**
Paul-Lincke-Ufer 8e
Doormanbüro
10997 Berlin
Tel.: +49 30 54840330
Email: office@synthesizermuseum.info